Position

Support Team Member

Location

100% Remote

Type

Full-Time

Position Overview:

We are seeking a passionate and committed individual to join our support team. In this role, you will provide technical support and assistance to SportContract users, helping them resolve platform issues and ensuring a smooth user experience. You’ll work closely with various departments including technical, sales, operations, and customer success to continuously improve our services.

Key Responsibilities:

• Provide timely and effective customer support via email, chat, and phone.
• Troubleshoot technical issues related to the platform and escalate more complex cases to the appropriate teams.
• Collaborate with the product, tech, and operations teams to report bugs and suggest platform improvements.
• Monitor and document customer feedback, highlighting opportunities for further product enhancements.
• Maintain detailed records of user interactions and issues.

Requirements:

• Excellent communication skills (written and verbal).
• Previous experience in customer support, ideally in a sports or tech environment.
• Strong problem-solving abilities and a proactive, can-do attitude.
• Passion for sports; knowledge of ice hockey is a plus.
• Ability to work in a fast-paced environment and handle multiple support requests at a time.
• Basic understanding of software and technical troubleshooting.
• Fluent in English; additional language skills are a bonus.

Preferred Qualifications:

• Familiarity with customer relationship management (CRM) systems.
• Enthusiasm for the sports industry and a passion for helping people.
• Previous experience working in a tech or SaaS company is advantageous but not required.

What We Offer:

• Flexible working hours and 100% remote work.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to be part of a company making a positive impact in the sports industry.

How to Apply:

If you're passionate about sports and customer support, send your CV and cover letter to [email protected] with the subject line “Support Team Application.”
In your cover letter, please share why you're excited about this role and how your experience aligns with the job description.